EntOS support.
Reach out to your EntOS account manager. They are your primary contact for product guidance, account and workspace questions, data requests, and technical support.
What we can help with
- Signing in, profile details, workspace access, and workspace membership.
- The workspace address book, company network, people, companies, and relationship data.
- Target accounts, target contacts, sourcing, and introduction paths.
- Enablement packs, introducer requests, activated paths, and outcomes.
- Enrichment, integrations, data provenance, correction, export, or deletion.
- EntOS browser-extension installation, connection, capture, and sync issues.
Browser extension
If the browser extension is not connected, confirm that you are signed in to EntOS and LinkedIn in the same Chrome profile. Open the extension popup to check its connection, then refresh the LinkedIn tab after an extension update.
Include with a support request
- What you expected to happen and what happened instead.
- The affected workspace, product area, and approximate time of the issue.
- Any visible error message and the steps that led to it.
- The privacy-safe support information copied from extension diagnostics, if requested by the EntOS team.
Do not send passwords, authentication tokens, cookies, raw LinkedIn page HTML, or other sensitive credentials. Your account manager will tell you if any additional diagnostic information is needed and how to share it safely.
Read the EntOS privacy policy for details about product, workspace, relationship, workflow, and extension data.